Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number, mailing address, and other information you provide when contacting us, requesting information, submitting a referral or inquiry, communicating with our staff, or receiving services from Healing Springs.

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and other standard website usage information.

Information collected in connection with healthcare services may also constitute protected health information (“PHI”) and may be subject to additional protections under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws. Our handling of PHI is governed by our HIPAA Notice of Privacy Practices where applicable.

How We Use Information

We may use information we collect to:

• Respond to inquiries and requests;
• Communicate with patients, prospective patients, caregivers, healthcare providers, and referral sources;
• Schedule, confirm, and provide information concerning appointments and services;
• Provide administrative, operational, and customer-service communications;
• Send text messages when an individual has consented to receive them;
• Operate and improve our website and services;
• Comply with legal, regulatory, accreditation, and healthcare requirements; and
• Protect the security and integrity of our operations and information systems.

SMS/Text Messaging Privacy

If you provide your mobile telephone number and consent to receive SMS/text messages from Healing Springs Infusion Centers, we may use your mobile number to communicate with you regarding appointments, scheduling, patient services, referrals, administrative matters, service-related updates, and other communications for which you have provided consent.

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes.

Mobile information and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that assist us in providing our communications and services, but only as necessary to provide those services and subject to applicable privacy and confidentiality requirements.

Message frequency varies depending on your interactions with Healing Springs and the services you receive. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of receiving healthcare services from Healing Springs.

How We Share Information

We may disclose personal information to service providers and other organizations that perform services on our behalf, as necessary to operate our business and provide our services. We may also disclose information when required by law, regulation, court order, governmental request, or when reasonably necessary to protect the rights, safety, or property of Healing Springs or others.

Healthcare information may be disclosed as permitted or required under HIPAA and other applicable healthcare privacy laws.

We do not sell personal information for marketing purposes.

As stated above, mobile phone numbers, SMS opt-in information, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites. Healing Springs is not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Healing Springs Infusion Centers LLC
10700 N. Rodney Parham Rd., Suite A5
Little Rock, AR 72212
Phone: 888-478-0022